1. At a Glance
| Situation | What You Can Do | Return Delivery |
|---|---|---|
| Changed your mind | Return within 7 days of delivery for a refund or exchange | You pay |
| Faulty or damaged | Tell us within 48 hours of delivery; replacement or full refund | We pay |
| Wrong item sent | Tell us within 48 hours of delivery; we send the right one or refund in full | We pay |
2. Changed Your Mind
You can return most items within 7 days of delivery if they are:
- unused, unwashed and free from stains, odours and pet hair;
- in their original packaging, with all tags and labels attached;
- returned with the order number.
For change-of-mind returns, you pay the cost of sending the item back, and the original delivery fee is not refunded.
3. Hygiene Exceptions
For hygiene reasons, we can only accept change-of-mind returns of pillows, duvets, mattress protectors and other filled items if they are still in their original sealed packaging. This does not affect your rights if the item is faulty.
4. Faulty, Damaged or Wrong Items
Please check your order when it arrives. If anything is faulty, damaged in transit or not what you ordered, tell us within 48 hours of delivery and send a photo of the problem and the packaging. We will arrange collection or a return at no cost to you, then send a replacement or give you a full refund, including the original delivery fee, whichever you prefer.
If a fault appears later, such as a seam coming apart with normal use and correct care, contact us anyway. Your rights under consumer law do not end after 48 hours.
Normal wear and tear, damage from not following the care instructions, and small variations in colour or texture that are natural to the fabric are not faults.
5. How to Return an Item
- Contact us at hello@zingybeddings.com or on +234 805 048 1015 with your order number and the item you want to return.
- We will confirm the return and tell you how to send it, or arrange a pickup if the item is faulty or wrong.
- Pack the item securely in its original packaging. We recommend using a trackable delivery service, as we can't refund items lost on the way back to us.
- Send it to: Zingy Beddings, 2 Ajagba Street, off Fijabi Street, Agric, Ikorodu, Lagos.
Please don't send items back without contacting us first, so we can match the return to your order.
6. Refunds
- We inspect returned items within 2 working days of receiving them and email you to confirm the refund.
- Refunds go back to your original payment method through Paystack. Depending on your bank, it can take 5 to 10 working days to appear in your account.
- If a returned item doesn't meet the conditions above, we will contact you and can send it back to you at your cost.
7. Exchanges
Want a different size or colour? Tell us when you contact us about the return. If the new item is in stock, we'll reserve it for you. We'll ask you to pay any difference in price, or refund it if the new item costs less.
8. Your Legal Rights
This policy is in addition to your rights under the Federal Competition and Consumer Protection Act 2018, including your right to goods that are of good quality, fit for purpose and as described. Nothing in this policy takes those rights away.
9. Contact Us
Email hello@zingybeddings.com or call +234 805 048 1015 or +234 701 146 9597. Read our terms of sale for the full terms that apply to your order.